{"id":6052,"date":"2025-04-06T23:55:08","date_gmt":"2025-04-06T21:55:08","guid":{"rendered":"https:\/\/www.dotparc.com\/?page_id=6052"},"modified":"2026-03-11T12:20:51","modified_gmt":"2026-03-11T11:20:51","slug":"support","status":"publish","type":"page","link":"https:\/\/www.dotparc.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
<\/div>\n

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Default Header” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_header title=”SUPPORT” subhead=”We\u2019re here to help!” background_overlay_color=”rgba(0,0,0,0.2)” title_tablet=”dotparc – The Company” title_phone=”dotparc
The Company” title_last_edited=”off|tablet” subhead_last_edited=”off|phone” button_one_text_last_edited=”off|phone” admin_label=”dotparc – The company” _builder_version=”4.27.4″ _module_preset=”default” content_font_size=”22px” subhead_font_size=”22px” subhead_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” background_image=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/04\/freepik__the-style-is-candid-image-photography-with-natural__35058.png” background_position=”top_right” custom_padding=”10%||10%||false|false” title_text_align_tablet=”” title_text_align_phone=”center” title_text_align_last_edited=”on|phone” content_text_align_tablet=”” content_text_align_phone=”center” content_text_align_last_edited=”on|phone” subhead_text_align_tablet=”” subhead_text_align_phone=”center” subhead_text_align_last_edited=”on|phone” module_alignment_tablet=”” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” custom_css_header_image=”width: 60%;” border_radii_image=”on|1000px|1000px|1000px|1000px” border_width_all_image=”15px” border_color_all_image=”#FFFFFF” global_colors_info=”{}” custom_css_header_image_last_edited=”on|phone” custom_css_header_image_tablet=”width: 60%;” custom_css_header_image_phone=”width: 100%;”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Whether you\u2019re looking for…” _builder_version=”4.27.4″ text_font_size=”20px” text_line_height=”1.6em” header_font=”|||on|||||” header_text_align=”center” header_font_size=”36px” text_orientation=”center” width=”80%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”10px||||false|false” custom_padding=”10px||||false|false” global_colors_info=”{}”]Whether you\u2019re looking for technical support, need assistance with our services, or have questions about setup, the dotparc support team is just a click away.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The architecture for your it solutions” _builder_version=”4.27.4″ background_color=”#ffffff” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_color_all=”#004899″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ background_color=”RGBA(255,255,255,0)” custom_padding=”|||” border_radii=”on|7px|7px|7px|7px” border_color_all=”#004899″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”E-mail Support” use_icon=”on” font_icon=”||fa||900″ image_icon_width=”40px” admin_label=”email” _builder_version=”4.27.4″ header_level=”h1″ header_text_align=”center” header_line_height=”1.8em” body_text_align=”center” body_font_size=”15px” background_color=”RGBA(255,255,255,0)” text_orientation=”center” custom_padding=”20px|10%|40px|10%” custom_css_blurb_title=”margin-top: -20px;” border_color_all=”#004899″ global_colors_info=”{}”]<\/p>\n

If you need direct assistance,
\nplease contact us at support@dotparc.com<\/a>.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ background_color=”RGBA(255,255,255,0)” custom_padding=”|||” border_radii=”on|7px|7px|7px|7px” border_color_all=”#004899″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Phone Support” use_icon=”on” font_icon=”||fa||900″ image_icon_width=”35px” admin_label=”phone” _builder_version=”4.27.4″ header_level=”h1″ header_text_align=”center” header_line_height=”1.8em” body_text_align=”center” body_font_size=”15px” background_color=”RGBA(255,255,255,0)” text_orientation=”center” custom_padding=”20px|10%|40px|10%” custom_css_blurb_title=”margin-top: -20px;” border_color_all=”#004899″ global_colors_info=”{}”]Give us a call during our business hours \u2014 we’re happy to assist you in real time!
\n+43 463 305 0041<\/a>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ background_color=”RGBA(255,255,255,0)” custom_padding=”|||” border_radii=”on|7px|7px|7px|7px” border_color_all=”#004899″ global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=” Help Center” use_icon=”on” font_icon=”||divi||400″ image_icon_width=”40px” admin_label=”phone” _builder_version=”4.27.4″ header_level=”h1″ header_text_align=”center” header_line_height=”1.8em” body_text_align=”center” body_font_size=”15px” background_color=”RGBA(255,255,255,0)” text_orientation=”center” custom_padding=”20px|10%|40px|10%” custom_css_blurb_title=”margin-top: -20px;” border_color_all=”#004899″ global_colors_info=”{}”]For tutorials, guides, and FAQs, visit our Help Center<\/a> for self-service support.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(0,0,0,0.1)” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|30px||30px|false|false” border_color_all=”rgba(0,0,0,0.13)” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/06\/AnyDesk-logo.svg.png” alt=”AnyDesk custom support” title_text=”AnyDesk custom support” _builder_version=”4.27.4″ _module_preset=”default” width=”40%” width_tablet=”40%” width_phone=”100%” width_last_edited=”on|phone” custom_padding=”10px||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_cta title=”Remote Support” button_url=”https:\/\/my.anydesk.com\/v2\/api\/v2\/custom-clients\/downloads\/public\/7GBUXHSYMCQU\/AnyDeskClient.msi” _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”left” body_text_align=”left” background_color=”RGBA(255,255,255,0)” button_alignment=”left” text_orientation=”left” background_layout=”light” custom_padding=”0px|0px|0px|0px|false|false” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|desktop” body_text_align_tablet=”center” body_text_align_phone=”center” body_text_align_last_edited=”on|phone” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

For a remote support session, you can download our custom AnyDesk support client.
Our AnyDesk client is available for PC, iPhone, and Android.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ module_class=”anydesk-badges” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/11\/windows-button.png” alt=”Windows” title_text=”windows-button” url=”https:\/\/my.anydesk.com\/v2\/api\/v2\/custom-clients\/downloads\/public\/GVG64ZBEWYIP\/Customer%20Service%202026-01%20Website.msi” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”70%” width_tablet=”70%” width_phone=”100%” width_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_image src=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/11\/GetItOnGooglePlay_Badge_Web_color_English.png” alt=”Get it on Google Play” title_text=”Get it on Google Play” url=”https:\/\/play.google.com\/store\/apps\/details?id=com.anydesk.anydeskandroid” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”70%” width_tablet=”70%” width_phone=”100%” width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/11\/Download_on_the_App_Store_Badge_US_RGB_blk_092917.png” alt=”Download on App Store” title_text=”Download on App Store” url=”https:\/\/itunes.apple.com\/us\/app\/anydesk\/id1176131273″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”70%” width_tablet=”70%” width_phone=”100%” width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Whether you\u2019re looking for…” _builder_version=”4.27.4″ text_font_size=”20px” text_line_height=”1.6em” header_font=”|||on|||||” header_text_align=”center” header_font_size=”36px” text_orientation=”center” width=”80%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”10px||||false|false” custom_padding=”10px||||false|false” global_colors_info=”{}”]Secure your login with an authenticator app. Choose your preferred platform and scan the QR code to set it up quickly.<\/p>\n

These apps generate time-based security codes that add an extra layer of protection to your account. We highly recommend enabling two-factor authentication to keep your data safe and secure.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ disabled_on=”off|off|off” _builder_version=”4.27.4″ module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|3%||3%” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Microsoft Authenticator” image=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/04\/microsoft-authenticator-logo-e1715001276640-300×300-1.png” alt=”Microsoft Authenticator” image_icon_width=”30%” disabled_on=”off|off|off” admin_label=”Microsoft Authenticator PC” _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” header_font_size=”17px” body_text_align=”center” body_font_size=”16px” image_icon_custom_margin=”18px||20px||false|false” text_orientation=”center” module_alignment=”center” custom_padding=”||||false|false” custom_css_blurb_image=”margin-bottom: 0px;” border_color_all=”#004899″ global_colors_info=”{}”]<\/p>\n

A secure and easy-to-use app that lets you log in with two-factor authentication for added protection across your Microsoft and third-party accounts.<\/p>\n

[\/et_pb_blurb][et_pb_text disabled_on=”on|on|off” admin_label=”Text PC” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

\n
iOS<\/a><\/div>\n
Android<\/a><\/div>\n<\/div>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/04\/microsoft.jpg” alt=”Microsoft Authenticator” title_text=”Microsoft Authenticator” disabled_on=”on|on|off” admin_label=”Image PC” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/apps.apple.com\/app\/microsoft-authenticator\/id983156458″ button_text=”Download for iOS” button_alignment=”center” disabled_on=”off|off|on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/play.google.com\/store\/apps\/details?id=com.azure.authenticator” button_text=”Download for Android” button_alignment=”center” disabled_on=”off|off|on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|3%||3%” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Google Authenticator ” image=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/04\/google.png” alt=”Google Authenticator ” image_icon_width=”50%” disabled_on=”off|off|off” admin_label=”Google Authenticator PC” _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” header_font_size=”17px” body_text_align=”center” body_font_size=”16px” text_orientation=”center” module_alignment=”center” custom_padding=”||||false|false” custom_css_blurb_image=”margin-bottom: 0px;” border_color_all=”#004899″ global_colors_info=”{}”]<\/p>\n

A lightweight app that generates time-based security codes to help you protect your accounts with two-factor authentication.<\/p>\n

[\/et_pb_blurb][et_pb_text disabled_on=”on|on|off” admin_label=”Text PC” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

\n
iOS<\/a><\/div>\n
Android<\/a><\/div>\n<\/div>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.dotparc.com\/wp-content\/uploads\/2025\/04\/google.jpg” title_text=”google” disabled_on=”on|on|off” admin_label=”Image PC” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/apps.apple.com\/us\/app\/google-authenticator\/id388497605″ button_text=”Download for iOS” button_alignment=”center” disabled_on=”off|off|on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/apps.apple.com\/us\/app\/google-authenticator\/id388497605″ button_text=”Download for Android” button_alignment=”center” disabled_on=”off|off|on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Ready to upgrade your online presence?” button_url=”\/en\/it-architecture\/#contact-form” button_text=”Schedule a Call ” title_tablet=”Experience modern IT.” title_phone=”Experience
modern IT.” title_last_edited=”off|phone” _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” custom_button=”on” width=”70%” width_tablet=”” width_phone=”” width_last_edited=”on|phone” module_alignment=”center” header_font_size_tablet=”” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” button_text_size_tablet=”” button_text_size_phone=”14px” button_text_size_last_edited=”on|phone” global_module=”5530″ saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

Book a free discovery call or contact our team for a no-obligation consultation.<\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Wie ein Architekt bei einem Haus daf\u00fcr Sorge tr\u00e4gt, dass alle Aspekte des Lebens, Wohnens und Arbeitens in ein Objekt einflie\u00dfen, so sorgt dotparc als IT-Architekt f\u00fcr eine umfassende Betrachtung aller Anforderungen an die Unternehmens-IT seiner Kunden.<\/p>\n

Programmieren ist einfach. Das k\u00f6nnen Viele.<\/p>\n

Mit unserem unternehmerischen Ansatz versprechen wir Ihnen jedoch IT-L\u00f6sungen, die es Ihnen erm\u00f6glichen Ihre strategischen Ziele schneller und zuverl\u00e4ssiger zu erreichen.<\/p>\n","protected":false},"author":2,"featured_media":7286,"parent":0,"menu_order":34,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-6052","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSupport | dotparc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dotparc.com\/en\/support\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Support | dotparc\" \/>\n<meta name=\"twitter:description\" content=\"Wie ein Architekt bei einem Haus daf\u00fcr Sorge tr\u00e4gt, dass alle Aspekte des Lebens, Wohnens und Arbeitens in ein Objekt einflie\u00dfen, so sorgt dotparc als IT-Architekt f\u00fcr eine umfassende Betrachtung aller Anforderungen an die Unternehmens-IT seiner Kunden. 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